Privacy Policy

Privacy Policy

This privacy policy sets out how G-Layer uses and protects any information that you give us when you use this website, mobile applications or other web services we provide.

G-Layer is committed to ensuring that your privacy is protected. We ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

G-Layer may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2009.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@g-layer.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to G-Layer, PO Box 187, Byron Bay 2481, NSW Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery Policy

Country Delivery Charges    Estimated Delivery Time*  
Australian $19.00 3-4 working days*

 

We do not deliver to PO Box numbers.

*Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For Australian orders, goods should normally be received within 4 working days. Overseas orders should normally be received within 8/12 working days.

We will usually use Australian Registered Post or a secure courier service for delivery of goods to Australian addresses and UPS for all other orders. All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time.

We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less $?? plus the cost of postage to cover our postal, restocking and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.

Cancellation, Returns and Refund Policy

We’re committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries

If I Change My Mind within 30 Days

  • Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
  • If you don’t have your receipt, as long as you have a proof of purchase we’ll exchange the item or give you a refund with vouchers.
  • To protect your personal security, we are also unable to accept returns on non-faulty products which have been used, as they may contain personal location information or other data.
  • Our 30-day money-back guarantee does not affect your statutory rights.

If there’s A Fault With the Product

  • If you send it back to us within 30 days with your proof of purchase, we’ll give you a replacement or a refund.
  • If you’ve had the product for up to 1 year, we’ll repair the product free of charge or, if that’s not possible, give you a replacement or, if that’s not possible, a refund.
  • This does not affect your statutory rights.

Distance Selling Regulations…

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any item except those items personalised or made to your specification and/or items that you have unsealed.

To cancel, you can e-mail us, call +61 (02) 8003 3941, mobile +61 04 5857 3687 or write to us (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.

The Distance Selling Regulations do not apply to Financial and Insurance Services.

If you have an Internet order query, please e-mail us or call us on +61 (02) 8003 3941, mobile +61 04 5857 3687

(For security and training purposes, telephone calls to and from Customer service may be recorded or monitored).

 

Terms of Use

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G-Layer is also committed to doing our bit for the environment as our work shop is totally powered by solar panels and the website is designed and maintain by Tjiltjapuna Web Designs who is an Accredited 100% Green Renewable Power user.

G-Layer also subscribes to TelcoGreen Pty Ltd (2007) for all our Mobile, Landline & Internet Services, check out how Green they are being.

G-Layer
PO Box 187, Byron Bay,
Bundjalung Country,
2481, NSW, Australia
info@g-layer.com.au
ABN 691 6161 5115